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OpsDesk AI

A policy-gated service desk demo that turns customer enquiries into reviewed operational work.

The project shows a practical AI workflow for local businesses: capture the enquiry, extract intent and risk, route approved templates, and keep complex cases in human hands.

Policy-gated AI

Approved templates can move automatically; risky or low-confidence work stays queued for review.

Operational record

The desk keeps raw enquiry text, AI summaries, selected templates, confidence, tokens, and cost visible.

Workflow demo

A full path from enquiry capture to triage, template routing, watchtower events, webhooks, and architecture notes.

Developer tooling

Ralph Loop

A small TypeScript CLI for draining a folder of reviewed Markdown implementation plans through Codex, one focused run at a time.

ralph --plans ~/plans --once

$ ralph --repo ~/work/app --plans ~/plans/queue

  1. 01 Pick next runnable *.plan.md
  2. 02 Start Codex with one focused plan
  3. 03 Run simplify/review after completion
  4. 04 Archive completed plans into done/
reviewed plans -> fresh Codex context -> verified change -> next plan

What it demonstrates

AI product thinking with production-minded workflow design.

  • Service-desk workflow modeled around human approval, not blind automation.
  • Product UI designed for operators: dense, inspectable, and status-oriented.
  • AI tooling designed around plain files, fresh context, and auditable runs.