UL Solutions
formerly Cimteq
Software Implementation Engineer
2021 - Present- Delivered 15+ complex enterprise implementations for global clients, owning requirements discovery, solution architecture, specification writing, configuration, custom development, testing, and go-live delivery.
- Led customer-facing technical discussions from pre-sales demos through implementation and go-live, translating ambiguous business requirements into customisation strategy, integration design, and product-minded feature definition and delivery.
- Delivered production Java/Spring and SQL changes across warehouse, machine, stop-code, configuration, reporting, and integration workflows, covering backend logic, validation, issue diagnosis, testing, and release support.
- Built and maintained RESTful API integrations using Java interface logic, data validation, SQL/database logic, and customer-specific business rules.
- Designed a multi-level BOM automation workflow in JavaScript that reduced setup time from ~1 hour to ~2 minutes, was adopted as a standard implementation pattern, used in sales demos, and shaped feature direction and product roadmap decisions.
- Defined reusable solution patterns in JavaScript, reporting, data setup, and workflow design, improving delivery consistency and expanding what the implementation team could deliver.
- Standardised best-practice solutions, tutorials, and documentation, reducing initial customer onboarding time by 60%.
Technical Support Analyst
2019 - 2021- Resolved high-complexity production issues across application logic, configuration, databases, reporting, and integrations, handling 96% more tickets than the team average.
- Built internal Python tooling to automate report and XML investigation workflows, reducing repetitive investigation effort for consultants and developers.
- Authored more technical Confluence knowledge-base pages than any other team member, improving repeatability for recurring application, reporting, and integration issues.
- Improved internationalisation and reporting workflows using Regex, Java reporting tools, and repeatable investigation patterns.